Frequently Asked Questions

TPN.Health is here to answer all of your questions.

Here are some frequently asked questions

Where is TPN.Health?

TPN.Health’s headquarters are in New Orleans, Louisiana, and we're proud to call the Big Easy our home. The vibrant culture and one-of-a-kind community remind us every day of the importance of living life to the fullest.

Who works at TPN.Health?

Based in New Orleans, Louisiana, our company consists of driven individuals from all walks of life working to help improve the behavioral health community. Through our own personal and familial stories regarding mental health, we believe strongly in our mission to increase patient outcomes.

Who is allowed full access to TPN.Health?

Professional Associations related to behavioral healthcare are welcome to join TPN.Health. For independent practitioners, you must legally be able to accept referrals as an independent private practitioner in the state in which you are licensed or credentialed. State-licensed clinicians, such as clinical social workers, physicians, psychologists, nurse practitioners, and counselors make up most of our network. It’s important to us that the network remains top-tier for resources and referrals.

Can I join if I am not licensed?

Those who do not have a state-issued license or credential to practice independently may join, but will not be able to receive referrals through the network. Additional enhancements will be rolled out soon to offer more flexibility within our referral feature so that allied partners can participate in and benefit from the referral system.

How is TPN.Health different from other clinical search engines?

TPN.Health is the exclusive clinician’s network where trusted behavioral health providers can gain recognition for clinical services. Subscribe to TPN.Health today and enhance your clinical practice and streamline your referral process so you can focus on what matters - providing the best possible care.

How much does it cost?

A subscription is currently complimentary as we’re building the network. In 2021 we’ll be charging a subscription of $9.99/month for a basic account and $19.99/month for a premium account. If you are a member of a partnered association then you will get access for a discounted rate of $4.99/month. You can end your subscription at any time - we don’t believe you should be locked into any long-term contract, we want you to see the platform’s value. We do not sell your data like other free sites do; we are a secure, closed network and are HIPAA compliant.

What if I see unethical conduct from a subscriber?

You can report unethical behavior for review by clicking “report” on the top right-hand side of a user’s profiles. In order to maintain the integrity of the network, it is important to us that our subscribers are ethical providers. Please don’t hesitate to reach out to support@tpn.health if something doesn’t seem right.

How can I show my support for a colleague/referral source?

TPN.Health values community and wants to recognize you for the meaningful work you do as a helping professional! We feature peer endorsements on our site, so you can post on your colleagues’ profiles to highlight your experience with providers in the behavioral health field.

Having trouble with CSRF token errors on TPN.Health?

Don't panic. This error means that your browser wasn't able to create a secure cookie, or couldn't access the cookie to authorize your request. Here is how you can fix this issue:

Chrome
  1. Open Chrome settings
  2. In the "Privacy and Security" section, select "Content Settings"
  3. Select "Cookies and other site data"
  4. Under "Sites that can always use cookies", select "Add"
  5. Copy and paste "[*.]tpn.health", then select "Add"
  6. Restart Chrome and you should be good to go!

Internet Explorer
  1. Click the gear wheel in the top right corner
  2. Select "Safety"
  3. Select "Delete browsing history..."
  4. In this window check "Temporary Internet files and website files"
  5. Click "Delete"
  6. Restart Internet Explorer and you should be good to go!

Safari
  1. Open Safari Preferences from navigation bar
  2. Navigate to the Privacy tab and confirm "Cookies and website data" is set to "Always allow" / "Allow from websites I visit"
  3. Navigate to Manage Website Data to view locally stored website data
  4. Search for "TPN" and remove all TPN-related entries
  5. Reload Safari and you should be good to go!

Can't Find What You're Looking For?

We are here to help! TPN.Health provides some additional "How To" documentation for our users. Check out our Help Center.