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Dealing with Difficult Clients

1 CE Hour

Presented By

Recorded On

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  • On Demand
    Sessions will be available On-Demand

Difficult clients – we all have them. Just because a client may not be easy to work with doesn’t mean you can’t have a fruitful clinical relationship. Whether you are working with a client who seems resistant to change, or one who you have ideological or personality differences with, knowing how to handle conflict with clients can ensure that you are able to help them with their issues. In this presentation, you will learn how to Identify types of conflict & symptoms, review conflict management styles, learn about the impact of counter transference, and how to identify high vs. low EQ (Emotional Intelligence).

Target Audience
  • Counselors
  • Addiction Counselors
  • Psychologists
  • Social Workers
Learning Objectives
  • Identify 3 types of conflict and their symptoms
  • Describe the impact of counter transference
  • Explain the difference between high and low EQ

This program has been approved for 1.0 continuing education clock hours by the Louisiana Counseling Association as authorized by the Louisiana Professional Counselor Licensing Board of Examiners.

Addiction Counselors

This course has been approved by, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, is responsible for all aspects of the programing. Counselor Skill Group: Counseling Services.


1.0 Credit – Click here to review Accreditation

Full Details: Learner Notification

Social Workers, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive 1 Clinical continuing education credits.

CE Policy and this educator have no conflicts of interest and have not received any commercial support for this program or its contents.
Leslie Holley

Leslie Holley is a Nationally Certified Licensed Clinical Professional Counselor (LCPC – MD, DC, VA) (NCC) who earned her Masters in Community Counseling from DePaul University where she also taught masters level clinical counseling courses as an adjunct professor. Currently, she works with clients at her private practice, Healing-Circle, LLC in downtown Silver Spring, MD.

Leslie offers counseling for adults and couples suffering from trauma, anxiety, depression, post baby issues, co- dependency, life transitions, and addiction. Leslie helps clients establish boundaries and practice healthy communication strategies through their mental health journey. She specializes in Cognitive Behavior Therapy (CBT), Internal Family Systems (IFS), and has been extensively trained in trauma and how it affects the brain. Moreover, she completed her Masters thesis, with distinction, on the help seeking behaviors of African American men.

Leslie Holley has presented on mental health topics for the American Counseling Association (ACA), the Illinois Counseling Association (ICA), Northwestern University, DePaul University and the Maryland Counseling Association Multicultural Division (MAMCD), to name a few. Leslie has shared her mental health knowledge on Chicago WGN Radio and on the online radio show, Let’s Stay Together, during their monthly mental health segment. She has been a contributing writer for and, covering her work with couples in counseling, anxiety coping tools, and understanding depression to name a few.

Some of the many topics she has presented on include COVID 19 Fatigue, therapy 101, anger management, trauma in children and adolescents, how to manage a crisis, conflict resolution, bullying in the workplace, assertive training, and thriving in a multigenerational workforce. Lastly, Leslie Holley is the Past President of the Maryland Counseling Association Multicultural Division (MAMCD).

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