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Dealing with Difficult Clients

Virtual
1 CE Hour
General
Free

Presented By

Recorded On

  • -

Location

  • On Demand
    Sessions will be available On-Demand
Description

Difficult clients – we all have them. Just because a client may not be easy to work with doesn’t mean you can’t have a fruitful clinical relationship. Whether you are working with a client who seems resistant to change, or one who you have ideological or personality differences with, knowing how to handle conflict with clients can ensure that you are able to help them with their issues. In this presentation, you will learn how to Identify types of conflict & symptoms, review conflict management styles, learn about the impact of counter transference, and how to identify high vs. low EQ (Emotional Intelligence).

Target Audience
  • Social Worker
  • Psychologist
  • Counselor
  • Substance Use Disorder Professionals
Learning Objectives
  • Identify 3 types of conflict and their symptoms
  • Describe the impact of counter transference
  • Explain the difference between high and low EQ
Introductory
General
Social Worker

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive 1 Clinical continuing education credits.

Psychologist

Amedco LLC designates this enduring material for a maximum of 1.0 Psychologist contact hours. The following state boards accept courses from APA providers for Counselors: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, MD, ME, MO, NC, ND, NH, NE, NJ, NM, NV, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY MI: No CE requirements The following state boards accept courses from APA providers for MFTs: AK, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IN, KS, MD, ME, MO, NE, NC, NH, NJ, NM, NV, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY MI: No CE requirement The following state boards accept courses from APA providers for Addictions Professionals: AK, AR, CO, CT, DC, DE, GA, IA, IN, KS, LA, MD, MO, MT, NC, ND, NE, NJ, NM, NY (outstate held)*, OK, OR, SC, UT, WA, WI, WY MA / MFTs: Participants can self-submit courses not approved by the MAMFT board for review.
The following state boards accept courses from APA providers for Social Workers: AK, AR, AZ, CA, CO, DE, FL, GA, ID, IN, KY, ME, MN, MO, NE, NH, NM, OR, PA, VT, WI, WY

  • If the activity is held live in the state of NY, then direct addictions board is required, ie: NAADAC. If the activity is held outside NY, is virtual, enduring or remote, it is considered “outstate” and this reciprocity applies.
Counselor

The Louisiana Counseling Association is approved by the Louisiana Licensed Professional Board of Examiners to offer continuing education clock hours. This presentation has been reviewed and has been approved for 1 CE clock hours for Louisiana Licensed Professional Counselors.

Substance Use Disorder Professionals

This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programming.This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programing. Counselor Skill Group: Counseling Services

CE Policy
TPN.health and this educator have no conflicts of interest and have not received any commercial support for this program or its contents.
Presentation Slides
Leslie Holley

Leslie Holley is a Nationally Certified Licensed Clinical Professional Counselor (LCPC – MD, DC, VA) (NCC) who earned her Masters in Community Counseling from DePaul University where she also taught masters level clinical counseling courses as an adjunct professor. Currently, she works with clients at her private practice, Healing-Circle, LLC in downtown Silver Spring, MD.

Leslie offers counseling for adults and couples suffering from trauma, anxiety, depression, post baby issues, co- dependency, life transitions, and addiction. Leslie helps clients establish boundaries and practice healthy communication strategies through their mental health journey. She specializes in Cognitive Behavior Therapy (CBT), Internal Family Systems (IFS), and has been extensively trained in trauma and how it affects the brain. Moreover, she completed her Masters thesis, with distinction, on the help seeking behaviors of African American men.

Leslie Holley has presented on mental health topics for the American Counseling Association (ACA), the Illinois Counseling Association (ICA), Northwestern University, DePaul University and the Maryland Counseling Association Multicultural Division (MAMCD), to name a few. Leslie has shared her mental health knowledge on Chicago WGN Radio and on the online radio show, Let’s Stay Together, during their monthly mental health segment. She has been a contributing writer for about.com and UrbanBalance.com, covering her work with couples in counseling, anxiety coping tools, and understanding depression to name a few.

Some of the many topics she has presented on include COVID 19 Fatigue, therapy 101, anger management, trauma in children and adolescents, how to manage a crisis, conflict resolution, bullying in the workplace, assertive training, and thriving in a multigenerational workforce. Lastly, Leslie Holley is the Past President of the Maryland Counseling Association Multicultural Division (MAMCD).

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