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CAHPS Patient Experience Surveys

Online
1.5 CE Hours
General
Free

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When and where

Date and time
Location
  • Online
Description

This workshop will provide an overview of the CAHPS family of patient experience surveys, tools used by survey developers to evaluate the validity and reliability of survey instruments, and an introduction to surveys used to assess providers, provider groups, and facilities. The workshop will include a discussion of analyses and reporting of CAHPS survey measures, including multi-question composite measures.

Target Audience
  • Counselors
  • Addiction Counselors
  • Social Workers
  • Licensed Marriage and Family Therapists
  • Physicians
  • Nurses
  • Psychologists
Educational Goal

The educational goal of this workshop is for participants to better understand CAHPS surveys and how they are utilized.

Learning Objectives

At the end of this course, participants will be able to:

  • Describe the origins of CAHPS surveys and their purpose for measurement

  • Discuss how CAHPS survey content is developed

  • Identify two or more methods used to provide evidence of survey validity and reliability

  • Explain two ways patient experience survey data can be used to promote quality improvement efforts.

CE Details
Introductory
General

TPN.health has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7267. Programs that do not qualify for NBCC credit are clearly identified. TPN.health is solely responsible for all aspects of the programs.

 

Course meets the qualifications for hours of continuing education credit for LPCCs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LPCCs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0220.

This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programming. Counselor Skill Group: Legal, Ethical and Professional Development.

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive ____ continuing education credits.

 

Course meets the qualifications for hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LCSWs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0654.

Course meets the qualifications for hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0097.

In support of improving patient care, this activity has been planned and implemented by Amedco LLC and TPN.Health. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Amedco LLC designates this live activity for a maximum of 1.5 credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

In support of improving patient care, this activity has been planned and implemented by Amedco LLC and TPN.Health. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Amedco LLC designates this activity for a maximum of 1.5 ANCC contact hours.

TPN.health is approved by the American Psychological Association to sponsor continuing education for psychologists. TPN.health maintains responsibility for this program and its content.

CE Policy
Agenda
  • Waiting Room Opens
  • Workshop Begins
  • Workshop Ends
Note: Time designated for waiting room, breaks cannot be counted toward CE credit.
This course is fiscally sponsored by Aetna Better Health Louisiana. There may be potential biases or conflicts of interest inherent to this relationship, and it must be disclosed to participants. These conflicts of interest have no bearing on the course content and have been resolved.
J. Lee Hargraves, Ph.D., MA

Lee Hargraves, Ph.D., is the Interim Director of the Center for Survey Research at UMass Boston. Dr. Hargraves is a leader in developing and using survey methods to create quality measures that assess health care from patients’ perspectives. For over 25 years, he has led efforts to develop and evaluate surveys to assess people’s medical care experiences in many settings, including ambulatory care, inpatient care, cancer, and rehabilitation.

As Senior Survey Scientist for the Picker Institute (Boston), he oversaw the design, development, evaluation, and implementation of patient experience surveys. In this position, he was a co-investigator on the Harvard University team of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) project.

Dr. Hargraves’ research has contributed to national efforts to document racial and ethnic disparities in health care. Dr. Hargraves currently participates in the fifth round of the CAHPS® project, where he is a member of the Yale University team and serves as co-chair of the CAHPS Instrument Development Team. He is an Associate Professor in Family Medicine and Community Health at the University of Massachusetts Medical School, Worcester, and an adjunct professor at the UMass School of Public Health, UMass Amherst.

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