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Creating a Seamless Client Experience

Cumberland Staff Training

In-Person
2 CE Hours
General
Free

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Date and Time

Location

Description

Providing behavioral health and medical care to clients with complex needs often involves several teams and specialties, from those providing care to those handling administration, to those providing social needs assistance. With so many competing priorities and responsibilities, teams often cluster together without communication and input from one another. This session will review aspects of a fully integrated system that reduces friction between teams, redundancies in processes, and improves the quality of care for clients. Specifically, participants will work together in small groups to understand what has contributed to fragmented care and develop a seamless client journey that improves efficiency and addresses the totality of each client’s needs.

Target Audience
  • Counselors
  • Addiction Counselors
  • Social Workers
  • Licensed Marriage and Family Therapists
  • Psychologists
Educational Goal

The educational goal of this workshop is to increase understanding of integrated systems of care.

Learning Objectives

At the end of this course, participants will be able to:

  • Describe three attributes of a fully integrated system of care

  • Identify two specific barriers and/or constraints to an integrated care system within the organization.

  • Create a plan for a seamless client journey across the system of care.

CE Details
Introductory
General

TPN.health has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7267. Programs that do not qualify for NBCC credit are clearly identified. TPN.health is solely responsible for all aspects of the programs.

 

Course meets the qualifications for hours of continuing education credit for LPCCs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LPCCs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0220.

This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programming. Counselor Skill Group: Legal, Ethical and Professional Development.

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive 2 continuing education credits.

 

Course meets the qualifications for hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LCSWs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0654.

Course meets the qualifications for hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences. TPN.health is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs. TPN.health maintains responsibility for this program/course and its content.

 

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0097.

TPN.health is approved by the American Psychological Association to sponsor continuing education for psychologists. TPN.health maintains responsibility for this program and its content.

CE Policy
Agenda
  • Training Ends
Note: Time designated for waiting room, breaks cannot be counted toward CE credit.
This course is fiscally sponsored by Cumberland Heights. There may be potential biases or conflicts of interest inherent to this relationship, and it must be disclosed to participants. These conflicts of interest have no bearing on the course content and have been resolved.
Wendy D. Bradley, LPC-MHSP, CAADC, CPHQ

Wendy D. Bradley, LPC-MHSP, CAADC, CPHQ is Director of Health Integration at TMF Health Quality Institute. She is currently responsible for learning system guidance, quality improvement consultation, and staff training for healthcare organizations nationwide. Prior to joining TMF, she spent over thirteen years implementing and expanding behavioral health integration programs with Ampersand Health and Southcentral Foundation (SCF) in Anchorage, Alaska. Outcomes for the programs garnered national attention. Her experience includes overseeing and implementing behavioral health integration, patient and caregiver engagement, team-based care, care coordination, managing high-risk patients, and community engagement approaches to address social needs. She serves as faculty for the Institute of Healthcare Improvement on the topic of Behavioral Health Integration. Wendy holds a Master’s degree in counseling from Webster University and two bachelor’s degrees from the University of Hawaii.

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