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Authentic Communication and Patient Experience

Virtual
1 CE Hour
General
Free

Presented By

Recorded On

  • -

Location

  • On Demand
    Sessions will be available On-Demand
Description

This webinar will explore the importance of patient experience in healthcare delivery and highlight practical strategies to enhance provider-patient communication. It will also address overcoming common barriers to effective communication in diverse healthcare settings. The aim of the session is to equip participants with tools to foster more meaningful and effective conversations, thereby enhancing patient experiences in healthcare.

 

Target Audience
  • • Social Worker
  • • Psychologist
  • • Medical Doctor
  • • Registered Nurse
  • • Marriage & Family Therapist
  • • Counselor
  • • Substance Use Disorder Professionals
Educational Goal

The educational goal of this presentation is to implement collaborative frameworks to strengthen authentic conversations and improve patient experience and to recognize and address barriers to effective communication and collaboration leading to enhanced patient experiences.

 

Learning Objectives

At the end of this course, participants will be able to:

  • Explain the role of patient experience and perspective in health care delivery.

  • Name two strategies to enhance provider-patient communication and patient experience.

  • Identify two barriers to effective communication and collaboration and discuss ways to overcome these challenges in diverse healthcare settings.

Introductory
General
Social Worker

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0654.

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LCSWs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences.

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive 1 General continuing education credits.

Psychologist

Trusted Provider Network is approved by the American Psychological Association to sponsor continuing education for psychologists. Trusted Provider Network maintains responsibility for this program and its content.

Medical Doctor

In support of improving patient care, this activity has been planned and implemented by Amedco LLC and TPN.Health. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Amedco Joint Accreditation #4008163.

Amedco LLC designates this live activity for a maximum of __ AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Registered Nurse

In support of improving patient care, this activity has been planned and implemented by Amedco LLC and TPN.Health. Amedco LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Amedco Joint Accreditation #4008163.

Amedco LLC designates this activity for a maximum of __ ANCC contact hours.

Marriage & Family Therapist

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0097.

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LMFTs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LMFTs as required by the California Board of Behavioral Sciences.

Counselor

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LMFTs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LMFTs as required by the California Board of Behavioral Sciences.

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0220.

TPN.health has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7267. Programs that do not qualify for NBCC credit are clearly identified. TPN.health is solely responsible for all aspects of the programs.

Substance Use Disorder Professionals

This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programming.This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programing. Counselor Skill Group: Legal, Ethical and Professional Development

CE Policy
This course is fiscally sponsored by Aetna Better Health Louisiana. There may be potential biases or conflicts of interest inherent to this relationship, and it must be disclosed to participants. These conflicts of interest have no bearing on the course content and have been resolved.
Authentic Communication and Patient Experience
  • Waiting Room Opens
  • Workshop Begins
  • Workshop Ends
Note: Time designated for waiting room, breaks cannot be counted toward CE credit.
Morhaf Al Achkar, MD, PhD

Dr. Morhaf Al Achkar is an Associate Professor of Family Medicine with a strong emphasis on provider communication, patient experience, and interdisciplinary education. He holds a medical doctorate and a Ph.D. in research methodology in education. With over 10 years of experience teaching residents, leading workshop planning, and delivering education for providers in interdisciplinary settings, Dr. Al Achkar is dedicated to enhancing provider communication and patient care.

In his role at the Department of Family Medicine, Dr. Al Achkar focuses on classroom didactic learning, emphasizing dialogical frameworks and experiential learning strategies. He is passionate about fostering effective communication between providers and patients and is actively involved in developing learning modules to improve providers’ readiness and competency in collaborative care settings. Dr. Al Achkar is committed to promoting health equity and social justice, centering authentic conversation, reflection, and dialogue in his teaching and patient care approach.

 

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