Cumberland Heights Case Study

BACKGROUND

Cumberland Heights is a well-established behavioral health and substance use disorder (SUD) program that has been serving the local community with a primary focus on substance use disorder. The organization is known for its highly qualified clinical staff skilled in addressing co-occurring disorders such as anxiety and depression. The staff’s diverse expertise ensures comprehensive care for patients, making Cumberland Heights a key player in the local and national behavioral health landscape.

THE CHALLENGE

Before partnering with TPN.health, Cumberland Heights faced several challenges:

• Outdated systems for tracking continuing education. (CE)
• Manual processes for documenting compliance, including spreadsheets and paper charts.
• Labor intensive, inefficient systems as the organization scaled.

THE TPN.HEALTH SOLUTION

TPN.health was introduced to Cumberland Heights as a solution to streamline and modernize the tracking and provision of continuing education. The collaboration began as part of an effort to improve staff development, ensure compliance, and provide high-quality educational resources.

THE TPN.HEALTH IMPACT

• Efficient Event Management: Improvement in the efficiency of managing staff training and compliance. The platform has saved significant time, estimated to be around 20-30%, in planning and executing these events.
• Improved Tracking and Compliance: Staff can easily access their certificates and educational history, reducing the administrative burden on the staff development coordinator.
• Support for In-Person and Hybrid Events: Cumberland Heights has a strong preference for in-person events, however, the capability to host hybrid and virtual events ensures that educational opportunities remain accessible to all staff, regardless of location or schedule.

NEXT STEPS

Cumberland Heights is excited about the future potential of TPN.health including:

• Enhancing data tracking
• Improving user experience
• Exploring how the platform can support other aspects of its operations, such as marketing and business development, to reach a broader audience and solidify its position as a leader in the field.

CONCLUSION

The partnership between Cumberland Heights and TPN.health has proven to be a valuable investment in modernizing the organization’s educational and compliance processes. The platform’s features have not only streamlined administrative tasks but also opened new avenues for professional development and organizational growth.