TPN.health Partners with HealthSmart to Expand Behavioral Health Access and Improve Member Connectivity
TPN.health Partners with HealthSmart to Expand Behavioral Health Access and Improve Member Connectivity
TPN.health Partners with HealthSmart to Expand Behavioral Health Access and Improve Member Connectivity
TPN.health is proud to announce a new partnership with HealthSmart Network Solutions, a healthcare management and network solutions organization serving health plans, third-party administrators, self-funded employers and their members nationwide. This collaborative partnership brings together HealthSmart’s experience in flexible network solutions, provider access, cost management and member support with TPN.health’s behavioral health infrastructure and provider connectivity capabilities.
Through the partnership, HealthSmart clients will gain access to TPN.health’s behavioral health connectivity platform, including a nationwide network of 140,000+ verified clinicians, human-led Care Navigation delivered by licensed clinicians and technology designed to help members connect with the right behavioral health provider faster and more effectively.
Together, the organizations will help health plans, TPAs and employers address one of the most persistent challenges in healthcare today: turning behavioral health coverage into meaningful access to care.
Behavioral Health Coverage Does Not Always Lead to Care
Health plans and employers have continued to invest in behavioral health benefits, yet many members still struggle to find and begin care.
The challenge is not always a lack of coverage. Members may have access to a behavioral health benefit on paper but face significant obstacles when they attempt to use it. Provider directories may contain outdated information. Clinicians may no longer participate in a network, may not be accepting new patients or may not treat the specific condition a member is experiencing. Members may also be left to determine the right type of provider, level of care or treatment approach without meaningful guidance.
As a result, individuals may contact multiple clinicians without receiving a response, delay seeking care or abandon the process entirely. For someone already experiencing anxiety, depression, trauma, substance use concerns or another behavioral health need, navigating these barriers can feel overwhelming.
These challenges also affect health plans, TPAs and employers. Without accurate provider information, effective navigation and visibility into whether members successfully connect with care, organizations may struggle to evaluate the impact of their behavioral health investments.
TPN.health was built to help close this gap between coverage and care.
A More Connected Behavioral Health Experience
TPN.health provides infrastructure designed specifically for behavioral healthcare. Its platform combines verified provider data, real-time connectivity, human-led navigation and a nationwide network of more than 140,000 verified behavioral health clinicians.
Rather than requiring members to navigate the behavioral health system alone, TPN.health Care Navigators provide personalized support throughout the connection process. All Care Navigators are licensed clinicians, allowing them to understand a member’s needs and help identify an appropriate provider based on factors such as clinical specialty, condition, location, preferences and benefit coverage.
This human-led approach helps create a more supportive pathway into care while reducing the time, confusion and administrative burden often associated with finding a behavioral health provider.
TPN.health’s technology also helps strengthen the accuracy and usefulness of provider information. By improving connectivity between health plans, employers, providers and members, the platform helps organizations move beyond static directories and toward a more responsive behavioral health network.
HealthSmart’s Commitment to Flexible, Member-Focused Network Solutions
HealthSmart Network Solutions provides flexible and affordable network solutions for self-funded employers, health plans and third-party administrators. Its offerings are designed to help clients reduce healthcare costs, improve outcomes and provide members with access to the right care.
HealthSmart’s Network Solutions group offers national, comprehensive provider networks, directly contracted and credentialed providers, business intelligence and web-based reporting capabilities. The organization also brings experience across provider networks, PPO solutions, workers’ compensation, ancillary networks and out-of-network cost reduction.
HealthSmart emphasizes a member experience grounded in dignity and respect. That commitment is especially important in behavioral healthcare, where individuals may already feel vulnerable, uncertain or discouraged when seeking support.
By adding TPN.health’s behavioral health connectivity capabilities to its network solutions, HealthSmart can provide clients with a more specialized approach to behavioral health access and navigation.
Combining Network Expertise with Behavioral Health Infrastructure
The partnership between TPN.health and HealthSmart is designed to help clients address the operational barriers that frequently prevent members from successfully accessing behavioral healthcare.
Together, the organizations will help:
Expand access to a nationwide network of 140,000+ verified behavioral health clinicians.
Improve the accuracy and usefulness of behavioral health provider information.
Provide personalized, human-led support from licensed Care Navigators.
Help members identify providers based on their clinical needs, preferences and coverage.
Reduce the burden of repeatedly contacting providers who are unavailable or not appropriate for the member’s needs.
Strengthen connectivity among health plans, TPAs, employers, providers and members.
Support greater visibility into behavioral health access and member engagement.
Create a more coordinated and measurable pathway from coverage to care.
Improve the overall member experience while supporting better behavioral health outcomes.
For health plans and TPAs, the partnership provides additional infrastructure to support provider connectivity, navigation and network performance. For employers, it creates a more effective way to help employees use the behavioral health benefits available to them. For members, it offers guidance and support during a process that can otherwise feel fragmented and difficult to navigate.
Moving Beyond the Traditional Provider Directory
Traditional provider directories are often designed to show which clinicians are included in a network. They do not always provide the information members need to successfully connect with care.
A directory may list a provider’s name, address and phone number without confirming whether the provider is accepting new patients, offers the appropriate services or remains actively engaged with the network. Even when information is technically accurate, members may still have difficulty determining which clinician is best suited to their needs.
TPN.health’s approach is designed to make behavioral health networks more dynamic, responsive and useful. Verified provider data, direct clinician connectivity and human-led navigation work together to create a clearer path into care.
This is particularly important for health plans and employers seeking to understand whether behavioral health benefits are delivering meaningful value. A large provider directory may suggest access, but true access depends on whether members can successfully identify, contact and begin care with the right provider.
Supporting Better Outcomes Through Better Connectivity
Improving behavioral health outcomes begins with making it easier for members to reach appropriate care.
When members receive personalized support and accurate provider information, they are better positioned to begin treatment sooner and remain engaged in the process. Health plans and employers also gain a stronger foundation for evaluating access, understanding member needs and improving the performance of their behavioral health programs.
The TPN.health and HealthSmart partnership reflects a shared commitment to reducing friction throughout the healthcare experience. By combining flexible network solutions with behavioral health-specific infrastructure, the organizations are helping clients create a more connected system that supports both operational goals and individual member needs.
Creating a Better Path to Behavioral Healthcare
Finding behavioral healthcare should not require members to search through outdated directories, contact provider after provider or determine the right course of care on their own.
HealthSmart and TPN.health are working together to create a more supportive alternative.
The partnership will help health plans, TPAs and employers strengthen behavioral health access, simplify navigation and provide members with a more personalized and effective experience. It will also help organizations move beyond offering behavioral health coverage as a benefit and toward ensuring that members can successfully use that coverage when they need it.
TPN.health looks forward to working alongside the HealthSmart team to expand access to high-quality behavioral healthcare, strengthen provider connectivity and support better outcomes for the individuals and organizations they collectively serve.
Contact us today to learn how TPN.health helps health plans, TPAs and employers close the gap between in-network and actually seen through provider engagement, Care Navigation and a Living Network of verified clinicians.
TPN.health Partners with HealthSmart to Expand Behavioral Health Access and Improve Member Connectivity
TPN.health is proud to announce a new partnership with HealthSmart Network Solutions, a healthcare management and network solutions organization serving health plans, third-party administrators, self-funded employers and their members nationwide. This collaborative partnership brings together HealthSmart’s experience in flexible network solutions, provider access, cost management and member support with TPN.health’s behavioral health infrastructure and provider connectivity capabilities.
Through the partnership, HealthSmart clients will gain access to TPN.health’s behavioral health connectivity platform, including a nationwide network of 140,000+ verified clinicians, human-led Care Navigation delivered by licensed clinicians and technology designed to help members connect with the right behavioral health provider faster and more effectively.
Together, the organizations will help health plans, TPAs and employers address one of the most persistent challenges in healthcare today: turning behavioral health coverage into meaningful access to care.
Behavioral Health Coverage Does Not Always Lead to Care
Health plans and employers have continued to invest in behavioral health benefits, yet many members still struggle to find and begin care.
The challenge is not always a lack of coverage. Members may have access to a behavioral health benefit on paper but face significant obstacles when they attempt to use it. Provider directories may contain outdated information. Clinicians may no longer participate in a network, may not be accepting new patients or may not treat the specific condition a member is experiencing. Members may also be left to determine the right type of provider, level of care or treatment approach without meaningful guidance.
As a result, individuals may contact multiple clinicians without receiving a response, delay seeking care or abandon the process entirely. For someone already experiencing anxiety, depression, trauma, substance use concerns or another behavioral health need, navigating these barriers can feel overwhelming.
These challenges also affect health plans, TPAs and employers. Without accurate provider information, effective navigation and visibility into whether members successfully connect with care, organizations may struggle to evaluate the impact of their behavioral health investments.
TPN.health was built to help close this gap between coverage and care.
A More Connected Behavioral Health Experience
TPN.health provides infrastructure designed specifically for behavioral healthcare. Its platform combines verified provider data, real-time connectivity, human-led navigation and a nationwide network of more than 140,000 verified behavioral health clinicians.
Rather than requiring members to navigate the behavioral health system alone, TPN.health Care Navigators provide personalized support throughout the connection process. All Care Navigators are licensed clinicians, allowing them to understand a member’s needs and help identify an appropriate provider based on factors such as clinical specialty, condition, location, preferences and benefit coverage.
This human-led approach helps create a more supportive pathway into care while reducing the time, confusion and administrative burden often associated with finding a behavioral health provider.
TPN.health’s technology also helps strengthen the accuracy and usefulness of provider information. By improving connectivity between health plans, employers, providers and members, the platform helps organizations move beyond static directories and toward a more responsive behavioral health network.
HealthSmart’s Commitment to Flexible, Member-Focused Network Solutions
HealthSmart Network Solutions provides flexible and affordable network solutions for self-funded employers, health plans and third-party administrators. Its offerings are designed to help clients reduce healthcare costs, improve outcomes and provide members with access to the right care.
HealthSmart’s Network Solutions group offers national, comprehensive provider networks, directly contracted and credentialed providers, business intelligence and web-based reporting capabilities. The organization also brings experience across provider networks, PPO solutions, workers’ compensation, ancillary networks and out-of-network cost reduction.
HealthSmart emphasizes a member experience grounded in dignity and respect. That commitment is especially important in behavioral healthcare, where individuals may already feel vulnerable, uncertain or discouraged when seeking support.
By adding TPN.health’s behavioral health connectivity capabilities to its network solutions, HealthSmart can provide clients with a more specialized approach to behavioral health access and navigation.
Combining Network Expertise with Behavioral Health Infrastructure
The partnership between TPN.health and HealthSmart is designed to help clients address the operational barriers that frequently prevent members from successfully accessing behavioral healthcare.
Together, the organizations will help:
Expand access to a nationwide network of 140,000+ verified behavioral health clinicians.
Improve the accuracy and usefulness of behavioral health provider information.
Provide personalized, human-led support from licensed Care Navigators.
Help members identify providers based on their clinical needs, preferences and coverage.
Reduce the burden of repeatedly contacting providers who are unavailable or not appropriate for the member’s needs.
Strengthen connectivity among health plans, TPAs, employers, providers and members.
Support greater visibility into behavioral health access and member engagement.
Create a more coordinated and measurable pathway from coverage to care.
Improve the overall member experience while supporting better behavioral health outcomes.
For health plans and TPAs, the partnership provides additional infrastructure to support provider connectivity, navigation and network performance. For employers, it creates a more effective way to help employees use the behavioral health benefits available to them. For members, it offers guidance and support during a process that can otherwise feel fragmented and difficult to navigate.
Moving Beyond the Traditional Provider Directory
Traditional provider directories are often designed to show which clinicians are included in a network. They do not always provide the information members need to successfully connect with care.
A directory may list a provider’s name, address and phone number without confirming whether the provider is accepting new patients, offers the appropriate services or remains actively engaged with the network. Even when information is technically accurate, members may still have difficulty determining which clinician is best suited to their needs.
TPN.health’s approach is designed to make behavioral health networks more dynamic, responsive and useful. Verified provider data, direct clinician connectivity and human-led navigation work together to create a clearer path into care.
This is particularly important for health plans and employers seeking to understand whether behavioral health benefits are delivering meaningful value. A large provider directory may suggest access, but true access depends on whether members can successfully identify, contact and begin care with the right provider.
Supporting Better Outcomes Through Better Connectivity
Improving behavioral health outcomes begins with making it easier for members to reach appropriate care.
When members receive personalized support and accurate provider information, they are better positioned to begin treatment sooner and remain engaged in the process. Health plans and employers also gain a stronger foundation for evaluating access, understanding member needs and improving the performance of their behavioral health programs.
The TPN.health and HealthSmart partnership reflects a shared commitment to reducing friction throughout the healthcare experience. By combining flexible network solutions with behavioral health-specific infrastructure, the organizations are helping clients create a more connected system that supports both operational goals and individual member needs.
Creating a Better Path to Behavioral Healthcare
Finding behavioral healthcare should not require members to search through outdated directories, contact provider after provider or determine the right course of care on their own.
HealthSmart and TPN.health are working together to create a more supportive alternative.
The partnership will help health plans, TPAs and employers strengthen behavioral health access, simplify navigation and provide members with a more personalized and effective experience. It will also help organizations move beyond offering behavioral health coverage as a benefit and toward ensuring that members can successfully use that coverage when they need it.
TPN.health looks forward to working alongside the HealthSmart team to expand access to high-quality behavioral healthcare, strengthen provider connectivity and support better outcomes for the individuals and organizations they collectively serve.
Contact us today to learn how TPN.health helps health plans, TPAs and employers close the gap between in-network and actually seen through provider engagement, Care Navigation and a Living Network of verified clinicians.
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