Applying the Principles of Motivation Interviewing in Veterinarian-Client Communication: An Approach for Reducing Practitioner Burnout: Room A
Information
Recorded
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Learning Objectives
Participants will be able to:
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Recognize 3 common sources of veterinarian-client miscommunication that may lead to professional burnout.
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Summarize basic concepts of relationship-centered care in veterinary medicine, including its impact on patient care, client satisfaction, and veterinarian practitioner well-being.
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Identify how 4 principles of Motivational Interviewing (MI) can be used to enhance relationship-centered care and reduce professional burnout in veterinary practitioners.
Educational Goal
The educational goal of this workshop is to increase knowledge of approaches to positive veterinarian-client communication as a means to build client satisfaction, and support veterinarian occupational wellness.
Description
Effective communication is crucial in veterinary medicine for patient care, client satisfaction, and practitioner wellness. Clear communication ensures that diagnoses and treatment plans are understood, enhancing client trust and adherence to recommendations. Positive communication reduces practitioner burnout and stress, especially during challenging interactions. Motivational Interviewing (MI) is an effective approach that explores clients’ motivations in an empathetic manner, which can enhance rapport and reduce miscommunication. This presentation will cover MI concepts as applied to veterinary medicine and as a potential strategy to mitigate professional burnout.
Target Audience
- Counselor
- Marriage & Family Therapist
- Social Worker
- Veterinarian
Presenters
Katy Schroeder, PhD, is an assistant professor in the Department of Counselor Education at the University of Iowa. She is a National Certified Counselor (NCC) and holds certifications with the Professional Association of Therapeutic Horsemanship, International (PATH, Intl.) as a Certified Equine Specialist in Mental Health and Learning and a Certified Therapeutic Riding Instructor. Her research, teaching, and practice activities broadly explore human-animal interactions and the intersections between human mental health outcomes and animal behaviors. Her scholarly works include publications and presentations on horse-human interactions in counseling practice, horse behavior and welfare, and the use of Motivational Interviewing in animal care worker experiences and communication.
Financially Sponsored By
- International Association of Veterinary Social Work