Skip to content
Leslie Holley

Leslie Holley Presents

Dealing with Difficult Clients

Now Available On-Demand

Icon feather-clock

1 CE Credit

About the CE Credits Offered
CE Details: 1.0 Clinical

Counselors: This program has been approved for 1.0 continuing education clock hours by the Louisiana Counseling Association as authorized by the Louisiana Professional Counselor Licensing Board of Examiners.

Addictions Counselors: This course has been approved by TPN.health, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #198061, TPN.health is responsible for all aspects of the programing. Counselor Skill Group: Counseling Services.

Social Workers: TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2021 – 03/31/2022. Social workers completing this course receive 1 Clinical continuing education credits.
ASWB ACE credit is not available in NY and NJ.

Psychologists: 1.0 Credit - Click here to review Accreditation

Full Details: Learner Notification

About Leslie Holley

Leslie Holley is a Nationally Certified Licensed Clinical Professional Counselor (LCPC - MD, DC, VA) (NCC) who earned her Masters in Community Counseling from DePaul University where she also taught masters level clinical counseling courses as an adjunct professor. Currently, she works with clients at her private practice, Healing-Circle, LLC in downtown Silver Spring, MD.

Leslie offers counseling for adults and couples suffering from trauma, anxiety, depression, post baby issues, co- dependency, life transitions, and addiction. Leslie helps clients establish boundaries and practice healthy communication strategies through their mental health journey. She specializes in Cognitive Behavior Therapy (CBT), Internal Family Systems (IFS), and has been extensively trained in trauma and how it affects the brain. Moreover, she completed her Masters thesis, with distinction, on the help seeking behaviors of African American men.

Leslie Holley has presented on mental health topics for the American Counseling Association (ACA), the Illinois Counseling Association (ICA), Northwestern University, DePaul University and the Maryland Counseling Association Multicultural Division (MAMCD), to name a few. Leslie has shared her mental health knowledge on Chicago WGN Radio and on the online radio show, Let’s Stay Together, during their monthly mental health segment. She has been a contributing writer for about.com and UrbanBalance.com, covering her work with couples in counseling, anxiety coping tools, and understanding depression to name a few.

Some of the many topics she has presented on include COVID 19 Fatigue, therapy 101, anger management, trauma in children and adolescents, how to manage a crisis, conflict resolution, bullying in the workplace, assertive training, and thriving in a multigenerational workforce. Lastly, Leslie Holley is the Past President of the Maryland Counseling Association Multicultural Division (MAMCD).

About the Workshop

Content Level: Beginner

Difficult clients--we all have them. Just because a client may not be easy to work with doesn't mean you can't have a fruitful clinical relationship. Whether you are working with a client who seems resistant to change, or one who you have ideological or personality differences with, knowing how to handle conflict with clients can ensure that you are able to help them with their issues. In this presentation, you will learn how to Identify types of conflict & symptoms, review conflict management styles, learn about the impact of counter transference, and how to identify high vs. low EQ (Emotional Intelligence).

 

Learning Objectives:

  • Identify 3 types of conflict and their symptoms
  • Describe the impact of counter transference
  • Explain the difference between high and low EQ
figures upset 1

How to Register

To register for the workshop, you will need to complete the following steps:

  1. Click the "Register" button to begin the registration process.
  2. You MUST have a TPN.health profile to attend this event. You will be directed to sign up or sign in to TPN.health before being able to complete your registration. Once you sign up or sign in you will be directed to the workshop registration page to complete your registration.
  3. You MUST use the email address associated with your TPN.health profile at registration. This is an important step so we can verify attendance accurately.
  4. You will be able to access the event by visiting the "My Events" page within your TPN.health profile. Please access the event link at this page at least 15 minutes prior to the event's start time to be directed to the Zoom registration page.
TPN image 2

FAQs

Please contact [email protected] if you have any questions!

System Requirements

- A desktop, laptop, or mobile device
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Speakers and a microphone
- A webcam or HD webcam

Recorded Content Statement:

This session is being recorded for future on-demand continuing education.

You have no obligation to appear or speak in the recording. You can turn off your video and participate under an alias if you choose. If you choose to participate in an identifiable way, you agree to being recorded and authorize the use of the recording for continuing education purposes. The information shown in this presentation is the sole intellectual property of the presenter(s) and is not to be used or duplicated without first-party permission.

By participating, you agree to adhere to expectations of appropriate conduct and the ethical standards of your appropriate licensing board. TPN.health maintains the right to remove anyone during this session at any time. The following are strictly prohibited:
Language or behavior that is obscene, illegal, or offensive, including but not limited to sexual harassment, hate speech, etc
Giving out personal information about another person, including home address and phone number

By participating, you reaffirm your agreement to comply with the TPN.health User Terms & Conditions.