How Can We Help?

TPN.Health is here to answer all of your questions.

Here are some commonly asked questions

Where is TPN.Health?

TPN.Health’s headquarters are in New Orleans, Louisiana, and we're proud to call the Big Easy our home. The vibrant culture and one-of-a-kind community remind us every day of the importance of living life to the fullest.

Who works at TPN.Health?

We are a diverse and engaged working community of people and we love what we do. Some of us have our own personal or family mental health stories, and some of our staff are clinicians, just like you.

Who is allowed full access to TPN.Health?

Professional Associations are welcome to join TPN.Health.

For independent practitioners, you must legally be able to accept referrals as an independent private or group practitioner in the state in which you are licensed or credentialed. State-licensed clinicians, such as licensed clinical social workers, psychiatrists, psychologists, nurse practitioners, and other licensed medical providers make up most of our network. Additionally, interventionists with a CIP from the State of Pennsylvania are welcome to join the network.

Hospitals, skilled nursing facilities, hospices, and mental health treatment programs such as sober living residences, residential treatment and outpatient programs must be properly state licensed and where required, be accredited by an appropriate credentialing body such as CARF or the Joint Commission. Treatment centers must meet certain standards of ethics in their clinical, business, and marketing practices.

It’s important to us that the network remains top-tier for resources and referrals. Soon, all properly licensed and credentialed professionals in the behavioral health community will be offered access by our additional verification and multi-endorsement system. So, if you are a case manager, an administrator, or an interventionist, your access will be available too! You are a valued part of the ecosystem!

Can I join if I am not licensed?

Those who do not have a state-issued license or credential to practice independently may join, but will not be able to receive referrals through the network.

How is TPN.Health different from other clinical search engines?

TPN.Health is the exclusive clinician’s network where trusted behavioral health providers can gain recognition for clinical services. Join TPN.Health today to enhance your clinical practice and streamline your referral process so you can focus on what really matters - providing the best possible care.

How much does it cost?

A subscription is currently complimentary as we’re building the network. In 2021 we’ll be charging $14.95 for the first three months, after that a subscription will be $9.95 per month. You can end your subscription at any time - we don’t believe you should be locked into any long-term contract, we want you to see its value. When we begin charging, it’s because we do not sell your data like other free sites do. We are a secure, closed network and HIPAA compliant for users. If you represent a professional association, hospital, hospice, skilled nursing or treatment program, please inquire with our Support Providers.

What if I see unethical conduct from a subscriber?

You can report unethical behavior for review by clicking “report” on the top right-hand side of user profiles. In order to maintain the integrity of the network, it’s important to us that our subscribers are ethical providers. So don’t hesitate to reach out if something doesn’t seem right.

How can I show my support for a colleague/referral source?

TPN.Health values community and wants to recognize you for the meaningful work you do as a helping professional! We feature peer endorsements on our site, so you can post on your colleagues’ profiles to highlight your experience with providers in the behavioral health field.

Having trouble with CSRF token errors on TPN.Health?

Don't panic. This error means that your browser wasn't able to create a secure cookie, or couldn't access the cookie to authorize your request. Here is how you can fix this issue:

Chrome
  1. Open Chrome settings
  2. In the "Privacy and Security" section, select "Content Settings"
  3. Select "Cookies and other site data"
  4. Under "Sites that can always use cookies", select "Add"
  5. Copy and paste "[*.]tpn.health", then select "Add"
  6. Restart Chrome and you should be good to go!

Internet Explorer
  1. Click the gear wheel in the top right corner
  2. Select "Safety"
  3. Select "Delete browsing history..."
  4. In this window check "Temporary Internet files and website files"
  5. Click "Delete"
  6. Restart Internet Explorer and you should be good to go!

Safari
  1. Open Safari Preferences from navigation bar
  2. Navigate to the Privacy tab and confirm "Cookies and website data" is set to "Always allow" / "Allow from websites I visit"
  3. Navigate to Manage Website Data to view locally stored website data
  4. Search for "TPN" and remove all TPN-related entries
  5. Reload Safari and you should be good to go!

Additional Resources

TPN.Health provides some additional "How To" documentation for our users. Check out our Subscriber Policies & Documentation.

Can't Find What You're Looking For?

We are here to help! Contact us to get in touch, and we will respond to you as soon as possible.