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Applying the Principles of Motivation Interviewing in Veterinarian-Client Communication: An Approach for Reducing Practitioner Burnout

Room A

Hybrid
1 CE Hour
Clinical

Presented By

Description

Effective communication is crucial in veterinary medicine for patient care, client satisfaction, and practitioner wellness. Clear communication ensures that diagnoses and treatment plans are understood, enhancing client trust and adherence to recommendations. Positive communication reduces practitioner burnout and stress, especially during challenging interactions. Motivational Interviewing (MI) is an effective approach that explores clients’ motivations in an empathetic manner, which can enhance rapport and reduce miscommunication. This presentation will cover MI concepts as applied to veterinary medicine and as a potential strategy to mitigate professional burnout.

Target Audience
  • • Social Worker
  • • Counselor
  • • Marriage & Family Therapist
  • • Veterinarian
Educational Goal

The educational goal of this workshop is to increase knowledge of approaches to positive veterinarian-client communication as a means to build client satisfaction, and support veterinarian occupational wellness.

Learning Objectives

At the end of this course, participants will be able to:

  • Recognize 3 common sources of veterinarian-client miscommunication that may lead to professional burnout.

  • Summarize basic concepts of relationship-centered care in veterinary medicine, including its impact on patient care, client satisfaction, and veterinarian practitioner well-being.

  • Identify how 4 principles of Motivational Interviewing (MI) can be used to enhance relationship-centered care and reduce professional burnout in veterinary practitioners.

References

  • Bard, A.M., Main, D.C.J., Haase, A.M., Whay H.R., Roe E.J., Reyher, K. (2017). The future of veterinary communication: Partnership or persuasion? A qualitative investigation of veterinary communication in the pursuit of client behaviour change. PLOS ONE 12(3).

  • Kanji, N., Coe, J. B., Adams, C. L., & Shaw, J. R. (2012). Effect of veterinarian-client-patient interactions on client adherence to dentistry and surgery recommendations in companion-animal practice. Journal of the American Veterinary Medical Association, 240(4), 427-436.

  • McMurray, J. & Boysen, S. (2017). Communicating empathy in veterinary practice. Veterinary Ireland Journal, 7(4), 199-205.

  • McArthur, M. L., & Fitzgerald, J. R. (2013). Companion animal veterinarians' use of clinical communication skills. Australian Veterinary Journal, 91(9), 374-380.

  • Miller, W. R., & Rollnick, S. (2013). Motivational interviewing: Preparing people for change (3rd ed.). New York: Guildford Press.

  • Vande Griek, O. H., Clark, M. A., Witte, T. K., Nett, R. J., Moeller, A. N., & Stabler, M. E. (2018). Development of a taxonomy of practice-related stressors experienced by veterinarians in the United States. Journal of the American Veterinary Medical Association, 252(2), 227-233.

  • Svensson, C., Wickström, H., Emanuelson, U., Bard, A. M., Reyher, K. K., & Forsberg, L. (2020). Training in motivational interviewing improves cattle veterinarians’ communication skills for herd health management. Veterinary Record, 187(5), 191-191.

Clinical
Social Worker

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2022 – 03/31/2025. Social workers completing this course receive 1 Clinical continuing education credits.

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LCSWs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LCSWs as required by the California Board of Behavioral Sciences.

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0654.

Counselor

TPN.health has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7267. Programs that do not qualify for NBCC credit are clearly identified. TPN.health is solely responsible for all aspects of the programs.

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LPCCs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LPCCs as required by the California Board of Behavioral Sciences.

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0220.

Marriage & Family Therapist

TPN.health is approved by the California Association of Marriage and Family Therapists (Provider #1000101) to sponsor continuing education for LMFTs. TPN.health maintains responsibility for this program/course and its content. Course meets the qualifications for 1 hours of continuing education credit for LMFTs as required by the California Board of Behavioral Sciences.

Trusted Provider Network, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0097.

Veterinarian

This program has been approved for 1 hours of continuing education credit in jurisdictions that recognize RACE approval.

CE Policy
This course is fiscally sponsored by International Association of Veterinary Social Work . There may be potential biases or conflicts of interest inherent to this relationship, and it must be disclosed to participants. These conflicts of interest have no bearing on the course content and have been resolved.
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Katy Schroeder, Ph.D

Katy Schroeder, PhD, is an assistant professor in the Department of Counselor Education at the University of Iowa. She is a National Certified Counselor (NCC) and holds certifications with the Professional Association of Therapeutic Horsemanship, International (PATH, Intl.) as a Certified Equine Specialist in Mental Health and Learning and a Certified Therapeutic Riding Instructor. Her research, teaching, and practice activities broadly explore human-animal interactions and the intersections between human mental health outcomes and animal behaviors. Her scholarly works include publications and presentations on horse-human interactions in counseling practice, horse behavior and welfare, and the use of Motivational Interviewing in animal care worker experiences and communication.

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