CE Credit Offered for Conference Sessions:

NOTE: CE credit is available per course (for a total of 5 possible credits)

1. Can You See Us? Providing Culturally Competent Treatment to Persons of Color, Zina Rodriguez
(1.5 Cultural Competency CE Credits)

2. Do You Feel Me? Effectively Engaging Black Clients, Maya Galathe
(1.5 Cultural Competency CE Credits)

3. Exploring Racial Inequities in the Child Welfare System, Tanya Rollins
(2 General CE Credits)

TPN.health, #1766, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. TPN.health maintains responsibility for this course. ACE provider approval period: 03/31/2021 – 03/31/2022.

Completing a Course and Obtaining your CE Certificate

A Word on Professional Ethics

TPN.health considers the professional ethical standards of its users, constituents, and employees of high and equal value. In keeping within the parameters of ethical conduct, our expectation is that our users put forth every effort in good faith to attend each event for the full duration of the advertised session. Please be aware that by completing a course evaluation, each user is attesting that they have attended the course in full. For more details, please refer to this article on attendance requirements.

Completing Session - Summary

At the completion of a session, all attendees will be sent an email 24 hours after the conclusion of the session containing links to the presentation materials (if made available by the presenter) and course evaluations. When you complete the evaluation, there's a section for your name/email address. Carefully enter your name as you would have it appear on your certificate, and make sure you use the email address associated with your TPN.health account. That info will auto-populate into your certificate, which will appear in the "My Certificates" section of your TPN.health profile.

Refund Policy

Refund are not permitted as all sessions will be available to view on demand.

Grievance Procedure Policy

Grievance definition

1. We define grievance as any complaint, problem or concern of a user regarding the features of TPN.health’s online platform, the events sponsored or hosted by TPN.health, or any other service or interaction provided by or with a TPN.health employee.

2. Users can file grievances for any of the following reasons:
- Employee or user conduct
- Dissatisfaction with services being provided
- Conflict with a presenter or other associate of TPN.Health
This list is not exhaustive

3. Users who face allegation have the right to:
- Receive a copy of the allegations against them
- Respond to the allegations
- Appeal on any formal decision

4. The company is obliged to:
- Have a formal grievance procedure in place
- Communicate the procedure
- Investigate all grievances promptly
- Treat all users who file grievances equally
- Preserve confidentiality at any stage of the process
- Resolve all grievances when possible
- Respect its no-retaliation policy when users file grievances with the company, other users, or external agencies

Procedures

Users are encouraged to try to resolve less important issues informally before they resort to a formal grievance. Users are generally encouraged to contact TPN.health Support to open a ticket to address concerns related to services. When this isn’t possible, users should know how to file a grievance:

1. Complete a Grievance Form, providing as much detail as possible and as can be recalled.
2. If the grievance relates to behavior by a TPN.health employee that can bring disciplinary action (e.g. harassment or violence), users should refer directly to the Clinical Outreach department or the next level supervisor.
3. Accommodate the procedure outlined below

The Clinical department should follow the procedure below:
1. Ask user to fill out a grievance form
2. Talk with the user to ensure the matter is understood completely
3. Provide the individual who faces allegations with a copy of the grievance
4. Organize mediation procedures (e.g. arranging a formal meeting)
5. Investigate the matter or ask the help of an investigator when needed
6. Keep all parties informed throughout the process
7. Communicate the formal decision to all individuals involved
8. Take actions to ensure the formal decision is adhered to
9. Deal with appeals by gathering more information and investigating further
10. Keep accurate records

Grievances Related to CE Events

Additionally, in the event that a grievance is filed pertaining to a CE event and/or involving an instructor for a TPN.health-sponsored CE event, the following procedures will be followed:
1. Form information will be forwarded to Clinical Outreach Director, Clinical Oversight Specialist, and Clinical Engagement Director. These individuals will congregate to serve as a CE Grievance Committee
2. The members of the CE Grievance Committee will gather all information and identify the instructor and/or event named in the grievance
3. The CE Grievance Committee will review the information provided by the user, the recording of the session named in the grievance, and the evaluation feedback pertaining to the session and/or presenter named in the grievance
4. After review, the CE Grievance Committee will determine the appropriateness of the presenter and content of the event named in the grievance with regard to:
5. The pertinence to the professional development of any/all profession(s) to which the event was offered
6. The presence of commercial bias by the presenter and/or presentation
7. Any harm that may have been caused to attendees
8. Any poor ratings/feedback provided regarding the presenter or the session
9. The CE Grievance Committee will then come to a decision regarding any actions to be taken in response to the grievance, which may include providing constructive feedback to the presenter, requesting changes to the presentation, or withdrawing the invitation for the presenter to provide CE events in the future
10. The CE Grievance Committee will also determine if access to on-demand content of the session named in the grievance will be removed
11. If harm or conflict was determined to have resulted from the incident in question, standard procedure will be followed to address the incident immediately and resolve the grievance.
12. Members of the CE Grievance Committee may also be contacted by mail:

Clinical Director: Brittany Hunt, LCSW

Clinical Engagement Director: Mark Wilson, CSW

757 St. Charles Avenue, Suite 205 New Orleans, LA 70130